Say what it does, not what you think it is
“It is not draining” is more useful than “I think the pump has gone”, because the second one has already thrown away three of the four possibilities. Water standing in a dishwasher tub is a filter, an air gap, a disposal plug or a drain loop far more often than it is a pump — and three of those four are outside the appliance. Describing the behavior keeps all four on the table.
Say when it started, and what happened just before
An appliance that drifted over two weeks and one that stopped the night the power came back are rarely the same problem, and the second one often begins with a clock that was never set. A cooktop burner that stopped clicking right after a cleaning is usually a cap sitting off-center. An oven that failed during a self-clean is a specific and well-known situation. The timing is frequently the diagnosis.
Say which half is wrong
On refrigeration this is the single most valuable sentence available. Fresh food warm with a cold freezer is a single-evaporator cabinet with an airflow problem — a fan, a damper or a defrost circuit — and it sits at the cheaper end. Both compartments warm together is a different search. One zone of a two-zone wine cabinet being wrong rules out the compressor outright. Which rack of a dishwasher is coming out dirty identifies the diverter before anybody arrives.
Do not clear the code before you read it
It is the only evidence the appliance has produced, and clearing it is the one thing that cannot be undone. Write down both halves and leave it showing if you can. On a dishwasher with no numbers, count the two bursts of flashes on the Clean light before you cancel — canceling is what erases them.
Three pages here exist to stop you booking a visit
A French-door cabinet sweating down the middle in humid weather is documented as normal on this make, and Energy Saver is the setting to look at. PO after an outage is a notice rather than a failure. A dishwasher that cleans perfectly and dries nothing is usually doing what it was designed to do. On a site that makes its living from repairs those three are a deliberate cost, and they are the right one — you should not pay for a visit to be told something the manufacturer already publishes.
And three carry a safety line instead of a checklist
A cracked ceramic or induction surface goes off at the breaker and stays off. The high-voltage side of a microwave is never an owner repair, because the capacitor holds a dangerous charge after the appliance is unplugged. And a dryer that keeps opening its thermal fuse is telling you about a blocked duct rather than about a fuse — replacing the fuse and stopping there sells you the same afternoon twice.
What we are, and what the figures on this site mean
We are an independent repair company. We are not affiliated with, authorized by, or endorsed by any manufacturer, and we do not carry out repairs on any manufacturer’s behalf. We carry our own warranty on the work we performed and the parts we fitted, and OEM parts are available on order. Every figure on this site is a starting point and a researched market range for South Florida rather than a quote for your KitchenAid — the exact cost is confirmed after an on-site diagnostic and agreed in writing before anything is opened. Brand names and model numbers are the property of their respective owners and are used for identification only.