--- title: "Diagnostic visit" description: "KitchenAid diagnostic visit: we read what the appliance is reporting — a code on a display, or the flashes on a dishwasher Clean light — then measure before…" url: "https://kitchenaidmiami.support/services/diagnostic-visit/" date_modified: "2026-08-23" Appliance type: "Cooktops, Dishwashers, Dryers, Freezers, Ice makers, Microwaves, Range hoods and vents, Ranges, Refrigerators, Wall ovens, Washing machines, Wine cellars and beverage centers" --- # KitchenAid diagnostic visit ### Why the visit starts with a diagnosis The same symptom has several ordinary causes that sit hundreds of dollars apart, and only one of them is yours. A refrigerator that is warm on the fresh food side is a damper, an evaporator fan, a defrost circuit or a sensor long before it is anything expensive. Reading the code and measuring the circuit is what turns “it is not working” into a repair with a figure on it, and the fee is credited toward the work when you go ahead. ### What the technician does on site - Reads the code as a pair — the F number and the E number — or counts the blinks on a dishwasher Clean light, which carry the same code - Checks the free causes first: a tub filter, a hood filter, a dryer duct, a blocked defrost drain, a clearance, a setting that was never restored after an outage - Measures rather than assumes — resistance, current, temperature, airflow - Writes down the scope and the price, and waits for your approval ### What you can do before we arrive Write down the code exactly as shown, both letters and both digits, and do not clear it. On a dishwasher with no numbers, count the two bursts of flashes on the Clean light — seven, pause, one is F7 E1 — before you cancel the cycle, because canceling is what erases it. After an outage, set the clock: several appliances on this make will not run a timed function until the time of day is set, which is why one can look dead and be perfectly well. ### What the visit costs The diagnostic starts at $95 and comes off the bill when the repair goes ahead. The repair itself is quoted from what the diagnostic finds — the exact cost is confirmed on site and agreed with you before anything is opened. What this involves The code read on site, including blink codes Measured rather than guessed Credited toward the repair What it has been doing, in your words Not only what it is doing at that moment. An appliance that drifted over two weeks and one that stopped the night the power came back are rarely the same problem, and the second one often starts with a clock that was never set. Read what the appliance reported This maker writes its codes as a pair — an F number for the system and an E number for what it saw — and a dishwasher with no display flashes the same pair on the Clean light. Both halves are written down before anything is cleared, because clearing it is the one thing that cannot be undone. Measure, then decide A sensor is a resistance at a known temperature, an element is a current under load, a burner is a flame that holds or does not. The free causes come first: a filter, a vent, a clearance, a setting. A figure before the work Parts, labor and what is included, written down and agreed before anything is opened. If the honest answer is that the appliance is not worth the repair, that is the answer you get. Why the visit starts with a diagnosis The same symptom has several ordinary causes that sit hundreds of dollars apart, and only one of them is yours. A refrigerator that is warm on the fresh food side is a damper, an evaporator fan, a defrost circuit or a sensor long before it is anything expensive. Reading the code and measuring the circuit is what turns “it is not working” into a repair with a figure on it, and the fee is credited toward the work when you go ahead. What the technician does on site Reads the code as a pair — the F number and the E number — or counts the blinks on a dishwasher Clean light, which carry the same code Checks the free causes first: a tub filter, a hood filter, a dryer duct, a blocked defrost drain, a clearance, a setting that was never restored after an outage Measures rather than assumes — resistance, current, temperature, airflow Writes down the scope and the price, and waits for your approval What you can do before we arrive Write down the code exactly as shown, both letters and both digits, and do not clear it. On a dishwasher with no numbers, count the two bursts of flashes on the Clean light — seven, pause, one is F7 E1 — before you cancel the cycle, because canceling is what erases it. After an outage, set the clock: several appliances on this make will not run a timed function until the time of day is set, which is why one can look dead and be perfectly well. What the visit costs The diagnostic starts at $95 and comes off the bill when the repair goes ahead. The repair itself is quoted from what the diagnostic finds — the exact cost is confirmed on site and agreed with you before anything is opened. ### Is the diagnostic fee credited toward the repair? Yes. It starts at $95 and comes off the bill when you go ahead with the work, so on a job we carry out it is not an extra line. ### What if I decide not to do the repair? You pay the diagnostic fee and nothing else. The visit, the testing and the written scope have happened either way, and you leave knowing what is wrong with your appliance and roughly what it would take to put right. ### Can you tell me the price over the phone? We can narrow it. With the model number and a description we will tell you the likely causes and the range they sit in — but the same symptom has several causes several hundred dollars apart, so the exact cost is confirmed after the on-site diagnostic and agreed with you before any work starts. ### What should I have ready? The model number from the plate — the edge of the dishwasher door, the frame inside a wall oven door, the upper left wall inside a refrigerator, behind a filter on a hood, inside the door opening on a washer or dryer — and a photograph of whatever the display is showing. If there is more than one appliance at the address, say so when you book: a second one seen on the same visit costs less than a second visit. --- **[Read full article: Diagnostic visit](https://kitchenaidmiami.support/services/diagnostic-visit/)**